This page is dedicated to those questions that are frequently asked of us, so we thought it would be helpful to write them out for everyone!
Can you explain your level system? We utilize a level system to offer our guests the most customized service possible with pricing that accommodates any budget. As each of our stylists meet specific goals throughout their career, they receive a promotion and their level is raised. This is a way to guarantee to our guests that there is no erroneous pricing of talent. Each stylists pricing is based on the demand for their time, and also achieving and sustaining specific goals relating to guest satisfaction, retention, growth, and education (and more). No matter which level you choose, you can be assured that you will receive a top notch service and experience.
I'm running late... what do I do? If you are running late, that's okay - if you could kindly make us aware when you find out you will be late, that would be very much appreciated. Your beauty is our priority and it is of utmost importance to us that we provide you services that you can't experience elsewhere - but that does take the proper time and attention. If your expected arrival time might compromise your service and our ability to give you our best, we may need to reschedule.
What is your cancellation/reschedule/no show policy? Although we hope this doesn't happen, we do understand that life does happen. We do want our guests to know that our time spent with you (and preparing for your visit) is carefully planned and thought through. For that reason, we do kindly request that you do provide at least 24 hours notice in case of cancelling or needing to reschedule your appointment. For your convenience, we do send a text message typically 48 hours prior to your scheduled appointment - which you can simply reply to in case of a change on your end. Your understanding is greatly appreciated, as this may allow another guest to experience our services in case you can't make it.
Do I need to call ahead to make an appointment? Although we do accept walk-in guests, we do recommend that you do call ahead to make an appointment to be sure that we can best place you with the stylist(s) that best suit your needs. In addition, we do carefully customize the timing of your appointment specifically to meet your needs, so we believe its best to call prior if possible or visit our Appointment Request Page.
Do you have Wifi that I can connect to? Yes! Although its our suggestion to totally disconnect during your service, we absolutely offer complimentary Wifi. We also have extra smart phone chargers available in case you need to recharge during your service.
What methods of payment do you accept? We accept cash, checks, and all major credit cards (Visa, Mastercard, American Express, and Discover). Also, we do offer gift cards which can be purchased in the salon and never expire.
Do I leave a gratuity/how much is typical? Gratuity is left to your discretion, and can be accepted on any form of payment. It is never required but always much appreciated.
Can I bring my child/children with me to my appointment? Of course! We love children and the majority of our team members have children of their own. However, we do ask that you are mindful of your children and encourage their good nature, as we want all of our guests to experience a relaxing retreat and peaceful getaway from life outside of our doors. Also, our drawers may contain sharp objects and chemicals and their safety is a top priority.
Can I return a product that I purchased? If you are displeased, we are happy to accept a return or exchange lightly used Redken and Pureology products purchased at our salon within 7 days of your purchase. We'll be happy to help you find something you truly love.
Didn't find an answer you were looking for? Feel free to fill out the below form and we'll get back to you as soon as possible. Or feel free to call us at 317-770-2583.